Refund Policy

1. INTRODUCTION

This refund policy applies to all services provided by xLoans, a brand of Alfa Meetr Services Private Limited ("Company," "we," "us," or "our"). By using our services, you agree to the terms of this refund policy.

2. SCOPE OF POLICY

This policy covers the professional fees charged by xLoans for our education loan advisory and facilitation services provided to students in India.

3. PRICE MATCH GUARANTEE

We are committed to helping students secure the best possible education loan terms. As part of this commitment, we offer a "Price Match Guarantee" under the following conditions:

3.1 Eligibility Criteria:

• The student must have paid our professional fees
• A better loan offer must be available from a legitimate financial institution
• The competing offer must be for the same loan amount and tenure
• The better offer must be available within 30 days of using our services

4. REFUND CONDITIONS

4.1 Full Refund Eligibility:

• If a student finds a better interest rate or loan terms from another provider
• If we fail to arrange any loan despite the student meeting all eligibility criteria
• If we fail to deliver services as promised

4.2 Non-Refundable Scenarios:

• If the student provides incorrect or incomplete information
• If the student cancels the loan application after loan approval
• If the student fails to meet the lender's eligibility criteria
• If the student withdraws from the process after service delivery

5. REFUND PROCESS

5.1 To Request a Refund:

• Submit a written request to varun@xloans.in
• Provide all supporting documentation
• Include original payment details

5.2 Required Documentation:

• Proof of payment to xLoans
• Competing loan offer details (if applicable)
• Student's bank account details for refund
• Any other relevant documentation

5.3 Processing Timeline:

• Refund requests will be processed within 24-48 hours
• Amount will be credited back to the original payment method
• In case of technical issues, bank transfer will be initiated

6. CUSTOMER SUPPORT

For refund-related queries, contact us at:

Phone: 8296420621
Email: varun@xloans.in
Business Hours: 10AM - 5PM [Monday-Friday]

7. MODIFICATIONS

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.

8. LEGAL COMPLIANCE

This refund policy complies with all applicable Indian laws and regulations. Any disputes will be subject to the jurisdiction of courts in [City], India.

9. COMPANY DETAILS

Alfa Meetr Services Private Limited
CIN: U71290DL2023PTC409266